Accessibility Plan and Policies for Ceryx Inc.
Ceryx (“the Company”) is committed to treating all people in a way that allows them to maintain their dignity and independence. We strive to foster and maintain an accessible environment for all company employees, customers and visitors, and will provide accommodation where required, in a timely manner, in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (the “AODA”) and the Integrated Accessibility Standards Regulation, (the “IAS Regulation”).
Integrated Accessibility Standards Regulation
Multi-Year Accessibility Plan
The Company will document, implement, and maintain a multi-year accessibility plan outlining the strategy to prevent and remove barriers, to meet the requirements under the IAS Regulation. The plan is available to employees on the company intranet, to the public on the company website, and will be provided in an accessible format, upon request.
The Company will provide training on Ontario’s accessibility laws and on the Human Rights Code as it related to people with disabilities. Training will be provided to all existing employees by January 1, 2015, to all new employees as soon as practicable and any changes to the prescribed policies on an ongoing basis. A record will be maintained of the training provided and to whom. Training will be provided in a way that best suits the duties of the employees.
Information and Communication
Ceryx is committed to meeting the communication needs of people with disabilities. We will consult with the person making the request to determine their information and communication needs. If the Company determines that we are unable to convert the information or communication into an accessible format, we will explain to the person why we are unable to do so and provide a summary of the content.
In accordance with the compliance requirements set out in the IAS Regulation, and subject to applicable exceptions, the Company will ensure that its website and the applicable web content will conform to WCAG2.0 level AA by January 1, 2021.
Receiving and Responding to Feedback
We welcome comments, suggestions and feedback on our policies and services. Feedback can be made in person, via telephone, fax, e-mail or in writing to:
5000 Yonge St., Suite 1503
Toronto, Ontario M2N 7E9 Canada
P. 416-482-9659 | F. 416-946-1484 E. firstname.lastname@example.org
The Accessibility Coordinator will respond within 7 business days either in writing, in person, by e-mail or telephone acknowledging receipt of feedback and will take appropriate action in response to any concerns. The Accessibility Coordinator will provide information in accessible formats, upon request.
Ceryx is committed to fair and accessible employment practices.
By January 1, 2016, the Company will ensure that all employment policies and practices are in compliance with the IAS regulations, as they pertain to recruitment and assessment process, new hire orientation, performance management and career development. The process for responding to requests for accommodation, including consultation with the individual’s accessibility needs due to a disability and determination of the provision or arrangement of suitable accommodation, will be established.
Workplace Emergency Response Information
The Company provides individualized workplace emergency response information to employees who have a disability if the disability is such that the individualized information is necessary and the employer is aware of the need for accommodation. The Company provides this information as soon as practicable after becoming aware of the need for accommodation.
If an employee who receives individualized workplace emergency response information requires assistance, with their consent, the Company shall provide the workplace emergency response information to the person designated to provide assistance to the employee.
The Company reviews the individualized workplace emergency response information, when the employee moves to a different location in the organization; when employee’s overall accommodations needs or plans are reviewed; and when the Company reviews its general emergency response policies.
Accessible Customer Service Standards Policy
Ceryx strives at all times to provide its services in a way that respects the dignity and independence of people with disabilities. The Company is committed to ensuring that people with disabilities are given the same opportunity to access the Company’s services and provided the same quality of services as other customers.
Ceryx will communicate in ways that take into account the needs of people with disabilities. The Company will train the employees who communicate with customers on how to interact and communicate with people with various types of disabilities.
The Company is committed to providing fully accessible telephone service to its customers. Employees will be trained to communicate with customers over the telephone in clear and plain language and to speak clearly and slowly.
The Company will offer to communicate with customers by way of web-based customer request, e-mail or fax if telephone communication is not suitable to their communication needs or is not available.
Ceryx is committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our services. The Company will ensure that employees are trained and familiar with assistive devices that may be used by customers with disabilities while accessing the Company’s services. We will also ensure that employees know how to use those assistive devices available on its premises for customers.
Use of Service Animals and Support Persons
Ceryx is committed to providing welcoming environment for people with disabilities who are accompanied by a service animal or support person to our premises. The Company will ensure that employees dealing with such visitors are properly trained in how to interact with people with disabilities who are accompanied by a service animal or support person. At no time will we prevent a guest from having access to their service animal or support person while on our premises.
Notice of Temporary Disruption
Ceryx will provide notice to customers and visitors with disabilities in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration and a description of alternative facilities or services, if available. The notice will be placed at the main entrance of the premises and if possible at ceryx.com.
Training is provided to all employees on the purpose and requirements of the AODA legislation and the requirements of the customer service standard and specifically on how to:
- Interact and communicate with people with various types of disabilities;
- Interact with people who use assistive devices or require the assistance of a service animal or a support person;
- Assist a customer or visitor who is having a difficulty accessing our services.
- Use the alternative means to help provide goods or services to people with disabilities;
Training is provided to employees as part of the new hire orientation process and on an ongoing basis whenever changes are made to policies and procedures.