You can visit www.Ceryx.com on the Internet without telling us who you are or without revealing any information about yourself. We collect personal information about you only when you specifically and knowingly provide it on our site.
1. Who is Accountable?
Gus Harsfai, President
5000 Yonge Street, Suite 1503
Your concerns will be addressed in a timely manner.
2. Information Collected and Used
When you visit our website, you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis, and usage information that is automatically collected on an aggregate basis as you and others browse our Web Site.
Ceryx collects your information for two purposes: to set up and support your secure messaging solutions and to communicate directly with you where you have chosen to subscribe to an email newsletter sign-up. In either case, we will never provide that email address directly to a third-party advertiser.
Where information is collected to provide support, Customers must select a username and PIN to access our services. Some Customers are given an access card with an RSA SecurID token that changes passwords every 60 seconds. The need for a combination of these multiple pieces of information makes for a secure access system.
Although email messages routed through Ceryx’s servers are, in a sense, collected on Ceryx’s servers before being transmitted virus-free to the designated recipient, they are NEVER voluntarily viewed for the purpose of reading the content of the messages. Ceryx will only view email messages on its servers if required to do so by law, or in the event that they are inadvertently viewed while checking messages for spam or viruses, or while performing other problem solving services.
Email messages sent to info@Ceryx.com may be used to solicit potential customers in the future.
Through the Q&A, Technical Support, or Customer Portal sections of the site, a Customer can pose questions to Ceryx when experiencing technical difficulties. Along with a description of the issue, an email address and phone number must be provided in order for Ceryx technical staff to respond to the inquiry.
3. Information That Does Not Identify You
Ceryx collects certain technical information from your computer’s web browser when you visit www.Ceryx.com on the Internet. This information includes the amount of time spent on the site by a visitor with a unique Internet identifier, the pages visited and returned to, the operating system and web browser software used, and the referrer website. These server logs do not contain any personal information and can only be accessed by Ceryx. Server log files are used solely to track visits to our website and to improve the content and layout of our site. Ceryx makes no attempts to link this traffic information to the individuals visiting our site.
In order to use some of the features of this site, Customers must accept cookies through their browser. A cookie variable is assigned to you when you log in and is placed on your computer for programming purposes only. This is a temporary or session cookie that uniquely identifies you as you move from page to page on www.Ceryx.com. It ensures that you have properly logged in. The cookie is destroyed as soon as you close your browser and is never redirected to any other servers.
4. Disclosure and Retention of Your Information
The personal information you provide to us through our site and the email messages that are routed through our servers are NEVER voluntarily disclosed by us to any third parties. We do not sell, trade, or share any of your personal information with any other companies. However, we will release personal information when we believe such release is appropriate in order to comply with the law, for example if we receive a subpoena or court order.
If you contact us via email to info@Ceryx.com, information you provide may be entered into our Customer Relationship Management (CRM) software indefinitely. Anonymous, aggregate data that cannot re-identify you may also be kept indefinitely.
Ceryx’s email servers are backed up nightly, and overwritten after 28 days. Thus, any incoming or outgoing email message being routed through our servers will be permanently destroyed and irretrievable after 28 days.
5. Accuracy of Information and Access to It
If, when posing a question through the Q&A, Technical Support, or Customer Portal sections of the site, an incorrect email address is entered, a response to the question cannot be provided. Ceryx relies exclusively on the information provided by its website users and will not seek independent verification of any of the information supplied. Likewise, if a Customer’s email address, domain name, or any details about their internal mail system change, Ceryx relies fully on the Customer to contact Ceryx in advance, so as to ensure that their email service is not interrupted.
In addition to accessing email through the company’s mail system, Customer can securely access their email on the Internet (Web mail) or from virtually any Internet-enabled device.
6. How is the Information Kept Safe?
Ceryx hosts this website on its own secure firewall-protected servers that can only be accessed by a limited number of Ceryx employees, some of who can only reboot the servers but cannot access the data. Ceryx has contracted with Tier 4 data center providers to locate our servers in a highly secure environment with physical and environmental protection. Physical security for our servers are ensured through multiple levels of authentication and the use of biometrics.While our equipment is physically housed at our providers’ premises with the provider networks used to reliably connect to the Internet, they do not have access to data on these servers.