Privacy Policy
Ceryx Inc. ("Ceryx") respects the privacy of visitors to this
website. Personal information is any information about an identifiable
individual. Your personal information is only collected, used,
and disclosed by Ceryx in accordance with this Privacy Policy.
You can visit www.Ceryx.com on the Internet without telling us
who you are or without revealing any information about yourself.
We collect personal information about you only when you specifically
and knowingly provide it on our site.
If you do enter information into this website, you are expressly
consenting to and have knowledge of the collection, use, and disclosure
of this information, as identified in this Privacy Policy. Ceryx
reserves the right to modify or amend this policy at any time and
for any reason. If Ceryx makes any significant changes to this
policy, clear notice will be posted on this website.
1. Who is Accountable?
Ceryx takes full responsibility for the management and confidentiality
of the personal information it collects. The President is accountable
for compliance with this policy. If you feel that Ceryx is not
abiding by this Privacy Policy or have any concerns about Ceryx's
information-handling practices with respect to this site, please
write or send an email message to:
Gus Harsfai, President
Ceryx Inc.
65 St Clair Ave W, 7th Floor
Toronto, Ontario
CANADA
M4T 2Y3
Email: gus.harsfai@Ceryx.com
Your concerns will be addressed in a timely manner.
2. Information Collected and Used
When you visit our website, you may provide us with two types
of information: personal information you knowingly choose to disclose
that is collected on an individual basis, and usage information
that is automatically collected on an aggregate basis as you and
others browse our Web Site.
Ceryx collects your information for two purposes: to set up and
support your secure messaging solutions and to communicate directly
with you where you have chosen to subscribe to an email newsletter
sign-up. In either case, we will never provide that email address
directly to third-party advertiser.
Where information is collected to provide support, Customers must
select a username and PIN to access our services. Some Customers
are given an access card with an RSA SecurID token that changes
passwords every 60 seconds. The need for a combination of these
multiple pieces of information makes for a secure access system.
Although email messages routed through Ceryx's servers are, in
a sense, collected on Ceryx's servers before being transmitted
virus-free to the designated recipient, they are NEVER voluntarily
viewed for the purpose of reading the content of the messages.
Ceryx will only view email messages on its servers if required
to do so by law, or in the event that they are inadvertently viewed
while checking messages for spam or viruses, or while performing
other problem solving services.
Email messages sent to info@Ceryx.com may be used to solicit potential
Customers in the future.
Through the Q&A, Technical Support, or Customer Portal sections
of the site, a Customer can pose questions to Ceryx when experiencing
technical difficulties. Along with a description of the issue,
an email address and phone number must be provided in order for
Ceryx technical staff to respond to the inquiry.
3. Information That Does Not Identify You
Ceryx collects certain technical information from your computer's
web browser when you visit www.Ceryx.com on the Internet. This
information includes the amount of time spent on the site by a
visitor with a unique Internet identifier, the pages visited and
returned to, the operating system and web browser software used,
and the referrer website. These server logs do not contain any
personal information and can only be accessed by Ceryx. Server
log files are used solely to track visits to our website and to
improve the content and layout of our site. Ceryx makes no attempts
to link this traffic information to the individuals visiting our
site.
In order to use some of the features of this site, Customers must
accept cookies through their browser. A cookie variable is assigned
to you when you log in and is placed on your computer for programming
purposes only. This is a temporary or session cookie that uniquely
identifies you as you move from page to page on www.Ceryx.com.
It ensures that you have properly logged in. The cookie is destroyed
as soon as you close your browser and is never redirected to any
other servers.
4. Disclosure and Retention of Your Information
The personal information you provide to us through our site and
the email messages that are routed through our servers are NEVER
voluntarily disclosed by us to any third parties. We do not sell,
trade, or share any of your personal information with any other
companies. However, we will release personal information when we
believe such release is appropriate in order to comply with the
law, for example if we receive a subpoena or court order.
If you contact us via email to info@Ceryx.com, information you
provide may be entered into our Customer Relationship Management
(CRM) software indefinitely. Anonymous, aggregate data that cannot
re-identify you may also be kept indefinitely.
Ceryx's email servers are backed up nightly, and overwritten after
28 days. Thus, any incoming or outgoing email message being routed
through our servers will be permanently destroyed and irretrievable
after 28 days.
5. Accuracy of Information and Access to It
If, when posing a question through the Q&A, Technical Support,
or Customer Portal sections of the site, an incorrect email address
is entered, a response to the question cannot be provided. Ceryx
relies exclusively on the information provided by its website users
and will not seek independent verification of any of the information
supplied. Likewise, if a Customer's email address, domain name,
or any details about their internal mail system change, Ceryx relies
fully on the Customer to contact Ceryx in advance, so as to ensure
that their email service is not interrupted.
In addition to accessing email through the company's mail system,
Customer can securely access their email on the Internet (Web mail)
or from virtually any Internet-enabled device.
6. How is the Information Kept Safe?
Ceryx has an SSL certificate such that information entered on
this site is encrypted prior to being transmitted over the Internet.
Also, when using the web mail feature provided by Ceryx, the Customer's
email communications are encrypted before being transmitted over
the Internet. However, if you click on info@Ceryx.com on our Contact
Us page, your email may be transmitted to our servers unencrypted,
using standard Internet protocols. You should be aware of the inherent
risks of interception when communicating with others on-line without
encryption. See our Terms of Use Policy for further details.
Ceryx hosts this website on its own secure firewall-protected
servers that can only be accessed by a limited number of Ceryx
employees, some of who can only reboot the servers but cannot access
the data. Ceryx has contracted with Tier 4 data centre providers
to locate our servers in a highly secure environment with physical
and environmental protection. Physical security for our servers
are ensured through multiple levels of authentication and the use
of biometrics.While our equipment is physically housed at our providers'
premises with the provider networks used to reliably connect to
the Internet, they do not have access to data on these servers.
By providing you with this Privacy Policy, Ceryx is pledging its
continued commitment to protecting the information you provide
to us. We regularly review our information-handling practices to
ensure that we are abiding by this Privacy Policy.
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