Monitoring and Security
 Critical
Alert and Performance Monitoring
Ceryx utilizes a suite of monitoring tools and applications to determine the health status of all systems. All systems are continuously monitored through SNMP and WMI. Microsoft Operations Manager (MOM), IPSwitch WhatsUP, InformantSNMP, Dell IT Assistant and other hardware specific monitoring utilities are used to determine system status in our environment.
Ceryx, with years of administrative experience, utilizes a set of guidelines developed working closely with hardware and software vendors
to provide valuable insight into the overall system health and status. Through these indicators, it is possible for us to detect and repair hardware and software errors and failures before they become critical.
Ceryx also employs a number of trending and graphing utilities to determine growth and scaling requirements long before hard capacity limits are met or exceeded.
It is now possible to determine, with great accuracy, when a system or group of
systems capacity will be exceeded. In this manner, Ceryx can provide
Just-In-Time scaling to all of our customers. Ceryx maintains an extremely
proactive approach to system, network and application monitoring.
The Ceryx process for continued capacity and performance monitoring helps to ensure that problems are regularly caught and addressed before any impact is seen by end users. When issues arise that are outside of the scope of performance and capacity monitoring, the critical monitoring systems are in place to ensure quick response and minimal impact.
Ceryx requires that a multi-server dedicated monitoring infrastructure is installed in each datacentre.
Within the Ceryx design, distributed architecture plays an important role in monitoring redundancy. Monitoring systems track equipment contained within their respective location. Additionally, each system is responsible for monitoring the health status of the monitoring system in the other locations. In this way, the critical monitoring systems are constantly monitored themselves for any sign of performance degradation.
The Ceryx automated monitoring systems track critical and performance related indicators 24x7x365.
Generated alerts are relayed to key operations personnel over a number of diverse methods in order to eliminate single point of failure and/or bottlenecks in message delivery. Email messages and alerts sent out from each data centre are relayed using independent servers to a variety of delivery locations. This includes Network Operations Centre personnel with accounts on the Ceryx Hosted Exchange infrastructure.
All operations team members carry corporate mobile devices (BlackBerry) with them at all times. Messages are relayed directly through our wireless carrier as well as a 3rd party SMS delivery system. Additionally, Ceryx employs a 3rd party notification and escalation service responsible for alerting key staff through a set of emergency call procedures.
The monitoring structures in place track a large number of indicators including: service responsiveness, protocol response, WMI, SNMP, and Event Log entries.
For performance, capacity, critical operations (network, software, hardware) and Event Log monitoring Ceryx utilizes a number of proprietary, open source and commercially available products.
Based on customer requirements and solution configurations, Ceryx operation monitoring includes
experience with:
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Services at a Glance
A comparison of our core messaging offerings.
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Design Your Solution
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SharePoint WSS 3.0
Windows SharePoint Services, fully integrated with our Exchange solution.
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Office Communication Server 2007
The perfect complement to Microsoft Exchange and SharePoint
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Archiving and Compliance
Fully integrated archiving and compliance solution
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News
11/03/2010 Ceryx Complements its Secure Messaging Platform with Echoworx
Encryption
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18/11/09
Ceryx Named Microsoft Hosting Solution Partner of the Year for the
2nd Year in a Row
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29/10/09
Ceryx Delivers Unified Communications for the Enterprise
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