Technical Account Management

When is the last time you tried to navigate a large scale customer service and support center? Have you gotten over the experience yet? Do you feel as though you are missing something? A day or two of your life perhaps, which was sacrificed to the gods of touch-tone navigation? We have all gone through this harrowing experience at some time or another. We have all screamed and yelled only to be put on hold so that we can scream and yell to ourselves. It appears as though many organizations have lost focus on the most important aspect of their business - the client!

Fortunately there is an answer; at least in the world of Hosted Exchange. As companies grow to gargantuan proportions and forget to focus on effective customer service, Ceryx has taken the opposite strategy. Ceryx understands that the needs of the client come first and that the client should be able to voice these needs to someone who can actually do something about them.

Technical Account Managers (TAM) at Ceryx are responsible for a large cross section of clients, many of whom are not yet of a size that they would warrant dedicated account management from other vendors. The customer centric focus of Ceryx as a whole promotes efficient and effective account management from the top-down. TAMs are responsible for the entire lifecycle of customer accounts so that they are exceptionally well versed on the ins and outs of each individual organization.

All Technical Account Managers at Ceryx come from extremely technical backgrounds with previous Hosted Exchange administration experience. Additionally, each member of the team has a subset of individual technical experiences and expertise covering nearly all aspects of messaging, network design and corporate IT administration. Pairing this technical knowledge with strong business and interpersonal skills, TAMs personify the focus and expertise that has come to be associated with Ceryx.

From the onset of a project, Ceryx Technical Account Managers act as Sales Engineers. In a supporting role to the Sales Team, TAMs spec and design solutions that fit the needs of every individual customer. Following the sales process, Technical Account Managers are responsible for overseeing the smooth operations of all aspects of the customer relationship. This includes any on-boarding and data migration phases as well as support escalations. Additionally, Technical Account Managers are able to perform contract maintenance and negotiation, service evaluation and any other technical and non-technical account related services.

Throughout the lifetime of a client relationship, TAMs put special emphasis on getting to know the business of their accounts. In this way they are able to anticipate needs and requirements as well as recommend solutions. Technical Account Managers at Ceryx act not only as the client's representative within Ceryx, but also as a trusted advisor for all IT related inquiries.

Experience, expertise and service excellence are becoming rare commodities in the world of IT. Ceryx Technical Account Managers exemplify all of these qualities on a daily basis and are only a phone call or quick email away. No endless queues or mindless run-around, just great service.

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